Woolworths offered to provide a copy of the receipt if the transaction time was available, but otherwise offered to swap Lisa's faulty product for a new one without proof of purchase.Flybuys, Coles' loyalty program, also records a transaction history and can be used to reprint receipts. When Lisa approached Coles with her problem, she was told the supermarket can reprint receipts if there's enough information on the original, or search for the receipt using information such as the store the item was purchased from and date of purchase.
Bunnings told Lisa it could use the original receipt's information or a credit card/bank statement to reprint the receipt, but only at the manager's discretion.Similarly, JB Hi-Fi was willing to reprint a receipt if enough information could be gathered from the original, or if a bank statement was provided.
"You should photocopy them." The agent told Lisa she could use a record of her credit card transaction, her MYER One (Myer's loyalty program) purchase history or the date of the purchase as proof of purchase, and Myer would attempt to reprint the original receipt. "The receipts do fade, they don't last forever," a Myer customer service agent acknowledged.
At Myer, Lisa's story met with little resistance. Lisa told them she had bought an item that was faulty, but her receipt had faded before she had an opportunity to return it. In May 2013, CHOICE asked shadow shopper Lisa (not her real name) to contact five stores. Other departments of fair trading and consumer affairs have released their own versions of the app, including NSW Fair Trading's ShopSmart, Queensland's BuySmartQld and Victoria's MyShopRights. The app allows you to take photos of your receipts and store them it also has handy info on your consumer rights as well as running alerts for when your gift cards expire. KEEP IT FADED DOWNLOAD
Got a smartphone or tablet? Then do yourself a favour quick smart and download the free ACCC Shopper app. For these cases, the original receipt stapled to the copy and/or a complaint to the ACCC should work better. Photocopies should suffice as proof of purchase, according to consumer rights experts CHOICE spoke with, but we've heard of some stores (contrary to Australian Consumer Law) refusing to honour them. Ultimately, the best way of keeping thermal receipts is to make a copy of them. Do store receipts away from heat and light.īut sometimes there's not much that can be done to prevent the decay.
Don't store receipts in plastic sleeves. a confirmation or receipt number provided for a telephone or internet transactionįor the best chance of keeping thermal receipts legible for a few years, you need to store them correctly:. The retailers are aware of our concerns." Other examples of proof of purchaseįound a piece of blank paper where your receipt used to be? Never fear there are plenty of other ways to provide proof of your transaction.Īccording to NSW Fair Trading examples of proof include: "We were hopeful there would be advances in the quality of thermal paper so that receipts last longer, but I don't think we're seeing those advances as yet. "There's nothing in legislation that prevents retailers from providing receipts that may fade," says Grant Rasmussen, manager of investigations at the Queensland Office of Fair Trading. Which is lucky because while the Australian Consumer Law (ACL), businesses must provide consumers with a proof of transaction for goods or services valued at $75 or more (or for a less expensive purchase by request), there's nothing in the legislation that specifies how that receipt should be printed and there's no legal onus for a receipt to be remain legible after the initial sale. If a receipt is faded beyond recognition (or if you've lost your original receipt), there are other ways of providing proof of purchase. While it's alarming to pull a receipt from your wallet after a few months and discover it has magically turned into a blank piece of paper, don't panic! A faded receipt doesn't necessarily mean the death knell of your tax records, return rights or warranty periods. To check, scratch a blank part with a fingernail and look for the tell-tale black mark. Or Learn more How do I know if I have a thermal receipt?
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